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Return And Refund Policy

At Jweleskart, we strive to ensure your complete satisfaction with every purchase you make from our website. We understand that circumstances may arise where you may need to return a product. Please carefully read our return and refund policy to understand the guidelines and procedures for returning an item.

 

Return Eligibility:

We accept returns only in the case of physical problems or damage to the product. If you receive a damaged item, we will gladly refund your purchase amount or offer a replacement. However, we cannot accept returns for any other reasons, such as a change of mind or dissatisfaction with the product's appearance.

 

Return Process:

If you encounter any physical problems with your purchased earrings, please follow these steps to initiate a return:

 

1. Notify us within 30 minutes of receiving the product: To be eligible for a return and refund, you must inform us about the physical problem with the item within 30 minutes of the delivery. Please contact our customer service team through our website, email, or phone, and provide them with the necessary details.

 

2. Return Authorization: Once you have informed us about the issue, our customer service team will guide you through the return process. They will provide you with a return authorization and any specific instructions for returning the item.

 

3. Secure Packaging: Please ensure that the earrings are securely packaged in their original packaging or a suitable alternative to prevent any further damage during the return shipping.

 

4. Return Shipping: You will be responsible for the return shipping costs unless the product was damaged during transit. We recommend using a traceable shipping method to ensure the safe and timely arrival of the package.

 

Refund Process:

Once we receive the returned earrings and verify the physical problem, we will initiate the refund process. The refund will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refunded amount to reflect in your account, depending on your bank or payment processor.

 

Exclusions:

Our return and refund policy excludes the following:

 

- Returns for reasons other than physical problems or damage.

- Damages caused by mishandling, improper care, or wear and tear.

- Any modifications or alterations made to the earrings after purchase.

 

Please note that due to hygiene reasons, we cannot accept returns on earrings if the packaging has been opened or tampered with unless there is a physical problem or damage to the product.

 

Customer Satisfaction:

At Jweleskart, your satisfaction is our top priority. If you have any concerns or questions regarding your purchase, please do not hesitate to reach out to our customer service team. We are committed to resolving any issues promptly and ensuring that you have a positive shopping experience with us.

 

We appreciate your understanding of our return and refund policy. By shopping with us, you agree to adhere to these guidelines. If you have any further questions or require assistance, please contact our customer service team, who will be glad to assist you.

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